Warranty / Return Policy
Warranty / Refund Policy
If an item received is not what you thought it would be please contact us. Accessories may be returned for a full refund to our Canadian office within 15 days of receipt. If a radio you purchased is not meeting your needs you may return it for an exchange or store credit; radios are non refundable. Should any exceptions be made for the return of a radio a restocking fee of 15% will apply. Actual shipping costs will be deducted from any returns made.
Accessories: Returns of accessories may be requested up to 15 days after receiving the item should the item not be suitable or to your satisfaction. All items must be returned, prepaid, in like new condition complete with all inserts, packaging and unmarked manuals. After 15 days Items will be guaranteed for a period of 90 days (one year for radios) from the date of purchase against manufactures defects. Returns and warranties will not be honored if the product has been misused, abused, or physically broken. Normal wear and tear is not considered a fault of the item. All requests are subject to visual inspection. Should the exact product not be available one of like kind will be substituted. In the event a direct substitute is not available alternate resolutions will be provided.
Chinese Radios: Wouxun, TYT, Baofeng, and any other "Chinese" brand of radio (Unless excluded) will be serviced at our office in Surrey, BC, Canada. While we keep most of the common parts in-stock, there may be times when we have to order parts, or parts are on order. While we strive for a quick turnaround we cannot be held liable for delays due to parts.
American Radios: Uniden, Cobra, TecNet, and any other "American" brand of radio will be serviced by the Authorized Canadian repair facility located in Peterborough, Ontario.