Warranty / Return Policy
If an item received is not what you thought it would be please contact us. Accessories may be returned for a full refund (less shipping) to our Canadian office within 15 days of receipt. Radios are non refundable, however can be exchanged to a model that more suits your needs. Should any exceptions be made for the return of a radio a restocking fee of 10% will apply as the radio will now have to be sold as used/refurbished and not new. Shipping is non refundable as per Canada Post. This includes cost associated with returning the item and original shipping. Refused deliveries will be treated as a return and subject to the same terms. If shipping was not paid for on the original order, an amount equal to the cost of shipping will be deducted. Any and all return requests will only be facilitated if the item is returned to the designated return depot. Please do not return items without first contacting Fleetwood Digital by using the form at the bottom of this page.
Accessories: Returns of accessories may be requested up to 15 days after receiving the item should the item not be suitable or to your satisfaction. All items must be returned, prepaid, in like new condition complete with all inserts, packaging and unmarked manuals. After 15 days Items will be guaranteed for a period of 90 days from the date of purchase against manufactures defects. Returns and warranties will not be honored if the product has been misused, abused, or physically broken. Normal wear and tear is not considered a fault of the item. All requests are subject to visual inspection. Should the exact product not be available one of like kind will be substituted. In the event a direct substitute is not available alternate resolutions will be provided. Some accessories may come with a valid North American warranty that may provide additional terms, and will be considered the primary warranty to be enacted.
Chinese Radios: Wouxun, TYT, Baofeng, and any other "Chinese" brand of radio (Unless excluded) will be serviced at our office in Surrey, BC, Canada. While we strive for a quick turnaround we cannot be held liable for delays due to parts. Fleetwood Digital offers a 90 day warranty, from the date of purchase, on Wouxun / Baofeng / TYT radios. Additional warranty may be purchased for most models at the time of sale.
American Radios: Uniden, Cobra, TecNet, Maxon America, President, and any other "American" brand of radio will be serviced per the manufactures warranty policy.
Any and all warranty and or service requests will only be facilitated if the item is returned to the designated return depot. Please do not return items without first contacting Fleetwood Digital for direction. Kindly use the below form to submit your request for service. While we strive for timely repairs we cannot be liable for transit time(s) or part(s) availability delays. Your patience is most appreciated.
Kindly note the following are not covered under warranty. Other conditions may apply.
- Physical / Impact damage
- Sand / Water damage
- Cosmetic damage
- User Error / Improper Programming
- Internal modifications, hardware / firmware.