Orders may be canceled at any time prior to a shipping label being generated. A full refund will be issued providing the payment instrument has not been charged. If the payment instrument has been charged non refundable fee's associated with the merchant gateway payment processor will have been levied against 8374350 Canada Inc. As these fee's are non refundable a 5% order cancel fee will be charged on the order. After a shipping label has been generated the order is processed and cannot be cancelled.
If an item received is not what you thought it would be please visit https://www.fleetwooddp.com/account to start a return. Our return policy is 30 days from the date of purchase and returns are subject to a 15% re-stocking fee as these items must now be sold as used. Radios, including but not limited to ham radios, cb radios, scanners, walkie talkies, land mobile are non refundable, but may be exchanged for a model that better suits your needs. Shipping is non refundable as per the shipping carriers. This includes cost associated with returning the item and original shipping. Refused deliveries will be treated as a return and subject to the same terms. If shipping was not paid on the original order, for example free shipping, an amount equal to the cost of the original shipping charged to Fleetwood Digital will be deducted. Any and all return requests will only be facilitated if the item is returned to the designated return depot. Please do not return items without first contacting Fleetwood Digital for direction. Returns may be initiated from your account: https://account.fleetwooddp.com/
Chinese Radios: Wouxun, TYT, Baofeng, and any other "Chinese" brand of radio (Unless excluded) will be serviced at the designated facility in Canada based on the exact brand purchased. While we keep most of the common parts in-stock, there may be times when we have to order parts, or parts are on order. While we strive for a quick turnaround we cannot be held liable for delays due to parts.
American Radios: Uniden, Cobra, TecNet, Maxon America, President, and any other "American" brand of radio will be serviced per the manufactures warranty policy.
Any and all warranty and or service requests will only be facilitated if the item is returned to the designated return depot. Please do not return items without first contacting Fleetwood Digital for direction.